Shipping & Delivery

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us. 

 

RETURNS

Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us to open up a conversation on how we may address your concern. We are always happy to help!

EXCHANGES

We accept exchanges within 7 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the exchange.


DEFECTS

We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us with your order # and a photo of the product in question to open up a conversation on how we can make this right.

 
 
 

DELIVERY TIMES 

Update: Due to Covid-19 you may expect delays in your order. Review our note on Covid-19 information.

Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

LEYLASOM.COM. are not held responsible for:

  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO box issues
  • Stolen packages after delivery (we do not recommend the U.S Post “safe drop” option)

If you have a specific question with respect to your shipment, please contact us and provide your order number.

USA /CANADA ORDERS

Your items will be printed and ready for shipment in roughly 3-7 business days.please allow another 7-20 business days to ship your item. (which excludes holidays and weekends) depending on your location.

INTERNATIONAL ORDERS

Your items will be printed and ready for shipment in roughly 3-7 business days.please allow another 10-21 business days to ship your item. (which excludes holidays and weekends) depending on your location.